You may cancel an order placed for products at bestforeplayforall adult store prior to payment or prior to the goods being dispatched. Many orders are dispatched same day or next day and once a paid for order leaves the warehouse the order may not be cancelled at that time. Should you wish to cancel an order that has been dispatched please contact our customer service representatives for assistance. We will be able to accept a cancellation when the goods are returned to our warehouse and if they arrive still in the original/unopened packaging we sent it in. On the receipt of the return of the goods you will refunded in full less any postage charges. We will not charge a re-stocking fee.
Your satisfaction is important to us. However, please choose carefully before you buy as we are unable to accept product returns due to incorrect choice, change of mind or not what was expected; We will only replace items which are found to be damaged, not as described or faulty.
This is a steadfast rule as due to the nature of product as once they leave our warehouse the products may come into contact with bodily fluids including saliva, urine, semen and vaginal fluids and due to health department reasons once an item is sold and the package opened, it may not be re-sold.
You may return a product that has a manufacturing defect, was damaged in transit or was not as described for replacement, or if the product cannot be replaced a choice of store credit or refund will be offered. Please follow these easy instructions.
To return a faulty, damaged or not as described product, you must contact us of the exact problem within 14 days of purchase, fill out the online returns form you will be issued with a RMA Number. Item/s where possible should be in the original packaging and are sent at the customer’s cost – this cost will be refunded once the item is returned and the problem verified
When returning the products include return paperwork detailing the RMA number, nature of the defect, the invoice number for your order, whom you contacted relating to the items return and the invoice where possible.
On an items return the product will be independently Quality Control Checked to verify the problem. Once the fault or problem has been confirmed we will contact you to replace the faulty/damaged goods or issue a refund/credit.
PLEASE NOTE: Check your item thoroughly that there is an actual problem. Over 70% of items returned are in working order and do not work due to item not being incorrectly placed in the charging cradle, batteries placed in incorrect position, incorrect batteries used, travel lock switched on, charging pin or usb not being connected properly. If you have any doubt, please contact our customer service team as they may assist you in having your product in full working order, without having to return it.
IMPORTANT: If a returned item is found to be in working order the customer will be liable for a return service fee for the cost of return of the item and will not be reimbursed for the initial cost of the return. Again please check your item thoroughly as more than 7 in 10 returns are found to be in good working order.